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Sunshine Daydream is proud to now offer a free shipping option for all USA orders over $99. The following items are final sale and not eligible for a return or refund, no exceptions:ĭetox Products, Smoke Shop, smoking accessories, glass items, earrings, Previously marked down (sale) items Shipping Policy You should be able to track your package through your carrier, so don’t forget to get a tracking number through them. Because of this, we request that if you receive merchandise that is defective, damaged or incorrect, please contact us within 5 days upon receipt, before use, in order for us to serve you best. All orders are subject to a 10% restocking fee for returns. We reserve the right to deny a return upon receipt of the merchandise if we feel, (in any way) that the merchandise has been worn, damaged or tampered with by the consumer. Please Note: inspects our merchandise thoroughly for defects before shipping. The shipping costs are not refundable except in an instance of you receiving incorrect or defective merchandise. * The customer is responsible for all return shipping costs, including insurance if you choose. (After a credit card has been credited, it can take up to 5-10 business days for it to appear on your account.)

* When the package is received, please allow 1-3 business days for your merchandise to be exchanged and re-shipped or for a refund on the original credit card used to be credited. * You can return your package using your preferred carrier. * Packages being returned must be prepaid.

Also, please write the RMA number that you were given on the outside of the box you are sending back. * Please send back the merchandise with a copy of your receipt (packing slip) as well as a note, explaining the reason for your return or exchange and include your RMA number on it. Right now we are a small organization, and we will do our best to get back to you within 24 hours). If you do not reach us, please leave a detailed message with your name, contact information, and what your message is regarding. * E-mail us at or call us at 31 to receive a Return Merchandise Authorization (RMA). We must receive your request for a return or exchange by the 20th or 30th day in order for it to be accepted. We have added 5 days to our normal in store policy to account for the days spent in shipping. Your receipt is your packing slip, so you need to keep it in case you might need it. Please Note: 20 days begins from the date of your invoice (receipt).

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* You have 20 days to return merchandise for a full refund and 30 days to exchange. Our return/exchange policy is as follows: